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Privacy Policy

Privacy Policy

This Privacy Policy explains how CycleCare Workshop handles personal data when you use the website, make a service inquiry, or engage us for bicycle servicing and repairs. It is intended to describe our general practices for customers and visitors in Singapore and nearby districts.

Terms of ServiceContact
Effective Date
As stated in this policy
Scope
All users of our services
Questions?
Contact

Subject to applicable law, you may ask to access, correct, or update your personal data, and you may object to or limit certain processing where that is legally available. If we rely on your consent for a specific activity, you may withdraw that consent for future processing of that activity. Some requests may be declined where the data must be retained for legal, operational, or security reasons.

Available rights depend on the nature of the data and the legal basis for keeping it.

To make a privacy request, use the contact details in this policy and describe the data or activity concerned. We may ask for information needed to confirm your identity and to locate the relevant records. If a request cannot be fulfilled in full, we will explain the main reason where appropriate.

Requests are handled after reasonable verification of identity and scope.

Service records, inspection notes, quote approvals, and related correspondence are retained for a practical period tied to the work performed and any follow-up needs. Some records may be kept longer where required for accounting, dispute handling, warranty-related administration, or other legal obligations. When data is no longer needed, we take reasonable steps to delete, anonymize, or archive it in a controlled manner.

We keep data only for as long as it is needed for service, recordkeeping, or legal purposes.

The revised version will apply once posted on the website unless a different effective date is stated. If a change is material, we may provide an additional notice through the site or another reasonable channel connected to the service relationship.

We review this policy from time to time and update it when our practices or legal obligations change.
Data category

Data We Collect

We may collect contact details, booking and service request information, bicycle intake and inspection notes, quote and approval records, payment-related records, communication content, and basic technical data from site use. Where needed for service delivery, we also process information about the bicycle, its condition, and the parts or adjustments discussed during the job.

The categories collected depend on whether a person makes an inquiry, books a service, or visits the workshop site.
Collection source

How We Collect Data

We receive data when you contact us by phone, email, contact form, or in person, when you bring in a bicycle for inspection or repair, and when you approve a scope or quote. We may also collect data from browser or device activity, such as log information and cookie data, and from payment or service records created during collection and completion of work.

Information is obtained from direct submissions, workshop interactions, and limited technical records generated by the site.
Cookie category

Cookies We Use

We may use essential cookies to support core site functions, preference cookies to remember basic settings, and analytics or performance cookies to understand how the site is used. These cookies may help maintain session continuity, improve page reliability, and support limited usage analysis. We do not rely on cookies to collect more information than is reasonably needed for those purposes.

The site uses only standard cookie categories needed for operation, measurement, and preference handling.
User control

Cookie Controls

You may manage cookies through your browser controls, including blocking or deleting cookies already stored on your device. Some site features may not function properly if certain cookies are disabled. Where the site presents cookie choices, those selections will apply to the extent supported by the browser or device used.

Browser settings and similar tools can be used to limit non-essential cookies, subject to site functionality.
Privacy Contact

Contact Information

Privacy email
office@gumeartheasel.click
Privacy phone
+65 8130 9665
Workshop address
9, Marine Vis, Singapore, SG
Privacy contact
Contact Page

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page
01 · Purpose

How We Use Data

We use personal data to respond to service inquiries, schedule and manage bicycle intake, inspect bicycles, prepare and confirm scopes or quotes, carry out repairs and adjustments, communicate progress, arrange collection, process payments, maintain records, and handle follow-up questions. We also use limited technical data to operate, secure, and improve the website and to support basic troubleshooting.

Processing is limited to workshop operations, site administration, and related compliance needs.
02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, record management, or other operational functions. Where parts are ordered or compatibility is checked, relevant information may also be shared with suppliers or logistics providers to confirm availability and complete the request. These parties are expected to use the data only for the services they provide to us.

Operational partners receive only the information needed to support the service flow.
03 · Legal basis

Legal Disclosures

We may disclose personal data to public authorities, regulators, law enforcement, or other parties when we believe disclosure is required or permitted by law, to respond to legal process, to protect our rights, or to address safety, fraud, or security concerns. Any such disclosure is limited to what is reasonably necessary for the relevant purpose.

Disclosure may be required where law, court process, or a lawful request applies.